Terms of Use

Article 1 – PRICES

1.1 – The prices of our products are in Euros inclusive of all taxes. Shipping costs are not included.
1.2 – All orders, whatever their origin, are payable in Euros.
1.3 – VAT exemption for export :
Export territories are states that do not belong to the European Union, there is exemption for supplies of goods shipped
by the seller outside of the European Union.
The formalities for export will be performed by a person acting on behalf of others.
All costs related to customs clearance will be borne by the final customer.
Administrative fee of 5% of excluding taxes and transportation will be applied to the customer on all sales generated outside
European Union.
1.4 – Mercedeh-Shoes reserves the right to modify its prices at any time but the products shall be invoiced on the basis of the rates in force at the time of registration of the orders, subject to availability at that date.
1.5 – Clause of reserve of ownership : the products remain the ownership of Mercedeh-Shoes until Mercedeh-Shoes collects the full payment ofthe price.

Article 2 – ORDER

Contractual information is given in French and shall be subject to confirmation at the time of delivery at the latest. Mercedeh-Shoes reserves the right to cancel or refuse any order from a client with whom there is a dispute related to the payment or to abuse connected to a previous order.

Article 3 – VALIDATION

You assert being aware of the present General Sales Conditions and accepting them before you place your order. Validation of your order is tantamount to accepting these General Sales Conditions.
Except proven otherwise, data registered on is evidence of all the transactions entered into by Mercedeh-Shoes and its clients.


Our offers of products and prices are valid as long as they are visible on the site while stocks and sizes last.
In the event a product is unavailable after you place your order, we will inform you by e-mail or by letter as soon as possible. Your order will be automatically cancelled.

Article 5 – DELIVERY

5.1 General
Products purchased on are delivered only to countries pre-selected by our partner UPS. Products are delivered to the delivery address shown in your order. However, Mercedeh-Shoes reserves the possibility of splitting up the deliveries. Therefore only the products shipped shall be debited. Mercedeh-Shoes may not be held liable for the consequences due to a delay in transportation; for that purpose, a tracking number will be given to you at the time the package leaves our warehouses, to enable you to follow the progress of the transportation.

5.2 Delivery problems
We ask you not to take delivery of a damaged package (carton showing visible traces of having been opened and/or deteriorated). Indeed, packages leaving the warehouses of are always faultless, and must be delivered to you in this condition.
You must notify of all reserves on the product delivered (for instance: damaged package, already open…) within 3 days following receipt of the product. Then, according to the cases defined in Article 5.3 here-under, you may be entitled to exchange conditions or, failing that, to the reimbursement provided in this Article.

5.3 Conformity of the products
We undertake to exchange or, failing that, to reimburse the defective products. In this case, kindly mention this in detail by e-mail and return the product(s) to us. Mercedeh-Shoes will exchange or, failing that, reimburse the product(s). The request must be made within 7 working days following the delivery. Any claim made outside this time limit will not be accepted. Products must be returned to us in the condition in which you received them with the original packaging.
In any case, you enjoy the provisions of the legal warranty, namely those related to the warranty of concealed defects.
The provisions of this Article do not prevent you from availing yourself of the right of withdrawal (satisfaction or your money back) provided in Article 8.

Article 6 – PAYMENT

The payments of your purchases can be done :
– By credit card : Blue Card, Visa, Eurocard/MasterCard.
Your credit card will be charged 24h after your order.
We could refused a payment or cancel an order if the controls done by our payment platform Sogenactif doesn’t respect a certain level of security. In this case, the amount of the order will be cancelled (if the payment has not been validated by the payment platform), or refunded (if the payment has been validated) at the owner of the credit card used to pay this order.

– With the internet website online payments Skrills/Moneybookers


– By Bank transfer to our bank « SOCIETE GENERALE » :
Account No.: BIC : SOGEMCM1
IBAN Number: MC58 3000 3015 0400 0201 1130 284
Account Name: Mercedeh Altare
Bank name & address: SOCIETE GENERALE – 98000 Monaco
The package will be sent when the total amount of the purchase will be credited on our bank account.


Reimbursements of products in the cases mentioned in Articles 5 and 8 will be made within 15 days or less after we receive the products.
Reimbursement will be made according to Mercedeh’s preference by credit into your bank account or by bankers cheque sent to the name of the client having placed the order and at the invoicing address indicated in the original order.


8.1 You have a 7-day time limit from the time you receive the package to return the product(s) that do not suit you. Return expenses shall not be chargeable to Mercedeh-Shoes. Returns will be made to Mercedeh-Shoes – Le Métropole – 17, av. des Spélugues – 98000 Monaco.
The present right of return may be accepted only for products in perfect condition, in their original packaging and together with a copy of the purchase invoice. Items returned incomplete, damaged, deteriorated or soiled by the client will not be taken back.

Article 9-1 – SECURITY

Our site uses the services of the payment platform Crédit Mutuel Cybermut. When you enter your bank data, you have a direct access to this bank platform which is covered by a security system.
The banker’s card number does not transit unscrambled on the Internet and is routed directly to the secure server of our banking partner. Mercedeh only receives a transaction number.


The information in connection with your order are subject to automated data processing whose head is FIA-NET SA This automated data processing aims to define a level of analysis of a transaction, and the fight against fraud by credit card.
FIA-NET SA and the dealer from whom you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the execution and analysis of your transaction.
The occurrence of an unpaid because of fraudulent use of a credit card will lead to the inclusion of details related to your command associated with this outstanding in a file incident payment implemented by FIA-NET SA A statement irregular or abnormality may also be subject to special treatment.
In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification, and opposition to all your personal data by writing,
mail and proving your identity, FIA-NET – Computer Service and Freedom – Salaries No. 773061 and No. 1080905 – 15 rue du Faubourg Montmartre, 75009 PARIS

For “Operation Site Date of evaluation – Site Premium” (logo FIA-NET):
Your purchase Mercedeh-Shoes offers the opportunity to participate in Operation site evaluated – site premium organized by FIA-NET SA
Through two questionnaires Satisfaction whose purpose is to measure the quality of service that was provided throughout your act of purchase, you can tell us about your personal experience and to share the community of Internet users on the site FIA-NET.
The questionnaires are likely to be sent by FIA-NET by Mercedeh-Shoes or e-mail or via the emergence of a pop-up after your purchase. The information collected within the two questionnaires are subject to automated data processing whose head is FIA-NET SA
The partial response or no response to one or both of satisfaction questionnaires are not affecting the progress of your order and its treatment.
FIA-NET SA and Mercedeh-Shoes are the recipients of personal data collected within these questionnaires satisfaction.
The personal data not be exploited by FIA-NET in accordance with existing regulations, including those relating to the protection of personal data.
In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification, and opposition to all your personal data by writing,
mail and justifying your identity, to:
FIA-NET Service Informatique et Libertés
Treatment No. 896150
15 rue du Faubourg Montmartre 75009 Paris


For any information or question, our customer service is at your disposal :
– By phone : +377 99 99 97 37
– Through the contact page of our Internet site
We remind you that for information related to orders already placed or in progress, you may connect to the thumbnail “Your account” accessible from each page of the site.


11.1 All texts, commentaries, books, illustrations and images reproduced on are subject to copyright and intellectual property worldwide. As such, according to the provisions of the Rules of Intellectual Property, private use subject to different, even more restrictive provisions of the rules of intellectual property is authorized. Any reproduction in whole or in part of the site of is strictly prohibited.

Article 12 – LIABILITY

The client asserts and guarantees being perfectly aware of the features and stipulations of Internet; namely, the transmissions of data and information on the Internet are only relatively reliable technically, since they circulate on various networks with different features and technical capabilities, disturbing access or making it impossible at certain times.
Furthermore, photographs are given for illustration purposes only. We invite you to refer to the description of each product to know its specific features.
In case of obvious discrepancy between the product’s features and its representation and/or the sales conditions, Mercedeh-Shoes incurs no liability.


The present contract is subject to Monegasque law. The language of the present contract is French. In case of dispute the Monaco Courts alone will have jurisdiction.


Mercedeh-Shoes undertakes to keep the confidentiality of the data you provide. This data will be used only to process your orders and the products you are interested in. This way, you can follow your orders in the space “Your account” and be informed of Mercedeh’s current news by registering with the newsletter. Our site is also elaborated to be especially attentive to our clients’ needs. This, among others, is the reason why we use sessions. They signal your visit to our site and, therefore, are used by Mercedeh-Shoes with the only purpose of improving the personalized service intended for you.
In accordance with Article 14 of the law n° 1.165 of 23 December 1993, you have a right of access, correction and objection to the personal data concerning you. For this, you only have to make the request by e-mail or by letter, giving your first name, last name, address and if possible your client reference:

– Address : Mercedeh-Shoes – Le Métropole – 17, av des spélugues – 98000 Monaco